SHIPPING & DELIVERY
Last updated: 25 October 2026
- Free shipping on every order to any serviceable PIN code in India. No Cash on Delivery fee.
- Dispatched within 3–4 working days of confirmation; delivered usually in 7–10 days from the order date.
- Track any time on Track order with your order ID and mobile number.
- Delivered later than promised? You can return it for a full refund.
1. Where we deliver
We ship to serviceable PIN codes across India through our courier partners. If no courier can reach your PIN code, we will tell you before dispatch and cancel the order at no cost to you. We do not ship outside India at the moment.
2. Shipping charges
Shipping is free on every order. There is no Cash on Delivery fee, no packing fee and nothing extra to pay at the door — the total shown at checkout is the total you pay. Please do not pay the delivery agent more than the amount on your order; if anyone asks for extra money, tell us.
3. Order confirmation
Your mobile number is mandatory because it is how we confirm, deliver and track your order. After you order, we may call or SMS that number to confirm a Cash on Delivery order. If we cannot reach you after a few attempts within 48 hours, we may cancel the order and tell you by SMS or email. Once confirmed, the order shows Confirmed on Track order.
4. Processing & dispatch
Orders are checked, packed and handed to the courier within 3–4 working days of confirmation. Working days are Monday to Saturday, excluding public holidays; orders placed on a Sunday or holiday are processed from the next working day. If a sale or new drop means dispatch will take longer, we will say so on the site before you order.
5. Delivery time
| Delivery to | Usual time from order date |
|---|---|
| Most cities and towns in India | 7–10 days |
| Remote and hilly areas — e.g. North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar, Lakshadweep | 7–10 days, plus 2–4 days |
These are estimates, but we stand by them — see late delivery.
6. Tracking your order
Open Track order and enter your order ID and the mobile number used for the order. You will see the current status (Order placed → Confirmed → Shipped → Out for delivery → Delivered) and, once shipped, the courier name and tracking number. If you gave an email address, we also email you when the status changes. Your order ID is shown after checkout and saved in the browser you ordered from.
7. Cash on Delivery
Pay the exact order amount when the parcel arrives. Some courier partners also accept UPI at the door — this depends on the courier. Check the outer package before paying: if it looks opened, torn or tampered with, you may refuse it, and we will reship or cancel the order for you.
8. Delivery attempts & failed delivery
Couriers usually try to deliver up to three times. Please keep your phone reachable and give a complete address with a landmark. If delivery fails (wrong address, phone not reachable, parcel refused), the parcel comes back to us and the order is cancelled; any amount paid online is refunded in full once it is back. We do not charge for failed Cash on Delivery orders, but if parcels to the same number or address are refused repeatedly, we may offer only online payment for future orders.
9. Changing your address or details
Send us the change through the contact form with your order ID before dispatch. After dispatch the address cannot be changed; you can refuse the parcel and place a new order.
10. Damaged, wrong or missing items
Report a damaged, wrong or missing item as soon as you can — ideally within 48 hours of delivery — with your order ID and photos. A short unboxing video helps us sort it out faster, but it is not compulsory. We will replace the item or refund you in full, at no cost to you. See the returns & refund policy.
11. Late delivery
If your order is not delivered within the delivery time above, you can cancel it if it has not shipped, or refuse or return it for a full refund — even if it would not otherwise be returnable. This does not apply to delays caused by events outside our control (force majeure), such as floods, natural disasters, strikes, lockdowns or government action; in such cases we will keep you updated and you can still cancel before dispatch.
12. Orders with several items
Items in one order may arrive in separate parcels. We share every tracking number on Track order.
13. Responsibility in transit
The products remain our responsibility until they are delivered to you, or to someone at your address who accepts the parcel.
14. Questions
Write to us through the contact form with your order ID. You will get a ticket number straight away.