ACKNOWLEDGED IN 48 HOURS
GRIEVANCE REDRESSAL
Last updated: 25 October 2026
IN SHORT
- Every complaint gets a ticket number you can track.
- Acknowledged within 48 hours; resolved within one month.
- Privacy requests answered within 30 days, and never later than 90 days.
- Not satisfied? Escalate free to the National Consumer Helpline.
1. Who handles complaints
Complaints are handled by the 8586 customer care team.
- Online
- contact form (fastest — gives you a ticket number)
- @eight58six (for quick questions — please don’t share personal details in comments)
2. How to raise a complaint
- Send the contact form. Include your order ID (if any), what went wrong and what you would like us to do. Photos help.
- You get a ticket number immediately (for example 8586-T-261025-QX3M) and a copy by email.
- Follow the status on Track order with the ticket number and your mobile number.
3. Timelines
| Step | Time |
|---|---|
| Acknowledgement | Within 48 hours (the instant ticket email counts as acknowledgement) |
| Resolution of consumer complaints | Within one month of receipt — most are resolved within a few working days |
| Privacy requests and data complaints | Within 30 days, and never later than 90 days |
| Refunds after a resolution | As in our refund timelines |
4. If you are not satisfied
- National Consumer Helpline (Government of India) — call 1915 or 1800-11-4000 (8 am–8 pm), WhatsApp 8800001915, or file online at consumerhelpline.gov.in. It is free.
- Consumer Commission — you can file a consumer complaint online through the e-Jagriti portal (e-jagriti.gov.in), in the district where you live or work.
- Data Protection Board of India — for complaints about personal data, once you have used our grievance process.
5. Beware of fraud
8586 never asks for an OTP, UPI PIN, card number or password, and never asks you to pay extra to “release” a parcel. If someone contacting you in our name does, do not pay — report it to us and to the national cyber-crime helpline 1930 or cybercrime.gov.in.
6. Our business details
- Seller
- 8586
- Website
- 8586.in · Instagram @eight58six
- Customer care
- contact form — we reply by email
- Complaints
- Handled by our customer care team — acknowledged within 48 hours